Privacy Policy
Muskoka Dock Services ("we," "us," or "our") operates the website at muskokadockservices.ca (the "Site"). We are committed to protecting your personal information and your right to privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.
This Privacy Policy describes what personal information we collect, how we use it, with whom we share it, and your rights regarding that information.
1. Who We Are
Muskoka Dock Services is a referral matching service that connects property owners in Ontario with independent dock installation and service contractors. We are not a licensed contractor. We operate as an online referral platform.
Contact: [email protected]
2. Information We Collect
We collect personal information in two ways:
2.1 Information You Provide Directly
When you submit a quote request through our contact form, we collect:
- First and last name
- Email address
- Phone number (optional — if provided)
- Service location / community
- Service type requested
- Any additional details you choose to provide in the message field
2.2 Information Collected Automatically
If you consent to analytics cookies, we collect:
- Pages visited and time spent on each page
- Browser type, device type, and operating system
- General geographic region (derived from IP address — not precise location)
- Referring website or search query
This information is collected through Google Analytics 4 and is only activated after you provide explicit consent via the cookie consent banner. If you decline cookies, no analytics data is collected.
We do not use cookies for advertising, behavioural profiling, or any purpose other than aggregate traffic analytics.
3. How We Use Your Information
We use the personal information you provide to:
- Respond to your service inquiry
- Match your request with an appropriate local contractor in our network
- Forward your contact details to a third-party contractor for the purpose of providing you a quote (with your consent, as indicated in the contact form)
- Communicate with you about your request
- Improve the quality and relevance of our referral service
We do not use your personal information for unsolicited marketing, nor do we sell your data to any party.
4. Sharing Your Information
We share your personal information only as follows:
- With independent contractors: When you submit a quote request, your name, contact information, service location, and service details are shared with one or more local independent contractors for the purpose of providing you a quote. By submitting the contact form and checking the consent checkbox, you consent to this sharing.
- With service providers: We use Formspree (formspree.io) to process form submissions. Formspree stores submitted form data on servers in the United States. Their privacy policy is available at formspree.io/legal/privacy-policy.
- With analytics providers: If you consent to cookies, anonymized usage data is shared with Google Analytics. Google's privacy policy is available at policies.google.com/privacy.
- As required by law: We may disclose your information if required to do so by law or in response to valid legal process.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
5. Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Withdrawal of consent: Withdraw consent to our use of your personal information at any time (subject to legal or contractual restrictions)
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated (priv.gc.ca)
To exercise any of these rights, contact us at [email protected].
6. Data Retention
We retain form submission data for a maximum of 24 months from the date of submission, or until you request deletion. Analytics data retained by Google Analytics follows Google's standard retention policies.
7. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, use, disclosure, or loss. Our website is served over HTTPS. Form submissions are processed through Formspree's encrypted infrastructure.
No method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Cookies
We use one category of cookies:
- Analytics cookies (Google Analytics 4) — optional: Used to understand aggregate website traffic and usage patterns. Only loaded after you provide explicit consent via the cookie banner. You may decline these cookies at any time.
We do not use advertising cookies, tracking cookies, or any cookies that identify you personally.
To withdraw cookie consent, reload the page and decline via the consent banner, or clear your browser cookies.
9. Third-Party Links
Our Site does not contain links to third-party websites other than those explicitly cited (Google, Formspree). We are not responsible for the privacy practices of any external websites.
10. Children's Privacy
Our Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Muskoka Dock Services
Email: [email protected]
Website: muskokadockservices.ca